Read This Information Carefully, We want to make sure
that you understand our Return Policy, And The Time it
Takes To Ship so that you are not feeling let down if
at some point you do not receive your package within
the Exact 5 - 7 days, sometimes it could take a day
or two longer.
Contact Us
We understand the importance of reaching a real live person when you
are purchasing a product or service from them. That is why we have many
ways for you to contact us. Not only do we have 2 real addresses and
emails we also have an 800 number that you can all 24 hours/day. Even
late at night you can leave us a message and we promise to get back to
you within 24-48 hours.
If you have questions, please call-
1800 414 0513
We have two contact addresses, please use the correct address when
sending in request, payments or returns.
For returns 'ONLY' please send to-
How do I return my order? What is the return
address for your products?
We hope you will not find any reason to return your products, but if you do,
we back all of our products with a 30-day money-back guarantee. (Your
guarantee period may be more than 30 days if you ordered certain
products during a special promotion). We encourage you to call your
Coach for advice on how to get the most from your product. If for any
reason you're unsatisfied, you can also give us a call—we're here to help
you reach your fitness goals.
Money-back guarantees start at the date of delivery. Returns must be
postmarked within money back guarantee period, so call us within that
time period at 1-800-414-0513 Monday – Friday 8 AM – 5 PM, Saturday 9
AM – 3 PM (all times Eastern) for a return authorization number (RA #) and
instructions. Remember that while the cost of product is refundable,
shipping and handling is not.
RETURN INSTRUCTIONS (please read carefully):
1. Call us for an RA# at the number above. Write your RA# on your packing
slip.
2. Circle the items you're returning on your packing slip.
3. Box the items you're returning with this packing slip, and attach a
mailing label to the box.
4. Return the box using any carrier you wish (US Mail, UPS, Fed Ex, etc.)
Return postage is your responsibility. Our returns address is:
Xtreme Fitness Gear
5594 Covington Meadows Ct
Westerville, Ohio 43082
5. We recommend you insure the package and retain your receipt or
tracking number for your Records. Xtreme Body Fitness is not
responsible for lost packages.
6. We process all returns within 7 days of receipt of merchandise in our
warehouse. Please allow 30 days to see the refund on your monthly credit
card statement.
7. Late returns, returns without an RA#, refused deliveries, return-to-
sender and cash-on-deliveries (CODs) are not accepted.
How long does it take to get a refund?
Please allow about 2 weeks from the date we receive your return for your
credit to post to your account. If you ordered using an E-Check, your credit
will post back into your checking account (allow about 3 weeks, as this
process takes longer than a credit card). If you ordered using a money
order or personal check we will mail you a refund check. Allow about 4
weeks for your refund check to arrive.
Are your products available in Canada?
Not at this time, but we are working to make them available in the future.
For payments, questions or any other communications by mail please
send to-
Xtreme Fitness Gear
5594 Covington Meadows Ct
Westerville, Ohio 43082
For general questions or comments please send to-
shelby@xtremefitnessgear.com
For orders, tracking numbers or payment questions please email-
shelby@xtremefitnessgear.com
If you have questions on nutrition, how P90X works or questions on any of
our other fitness gear please send emails to-
shelby@xtremefitnessgear.com
xtremefitnessgear@yahoo.com
We understand the importance of reaching a real live person when you
are purchasing a product or service from them. That is why we have many
ways for you to contact us. Not only do we have 2 real addresses and
emails we also have an 800 number that you can all 24 hours/day. Even
late at night you can leave us a message and we promise to get back to
you within 24-48 hours.
If you have questions, please call-
1800 414 0513
We have two contact addresses, please use the correct address when
sending in request, payments or returns.
For returns 'ONLY' please send to-
How do I return my order? What is the return
address for your products?
We hope you will not find any reason to return your products, but if you do,
we back all of our products with a 30-day money-back guarantee. (Your
guarantee period may be more than 30 days if you ordered certain
products during a special promotion). We encourage you to call your
Coach for advice on how to get the most from your product. If for any
reason you're unsatisfied, you can also give us a call—we're here to help
you reach your fitness goals.
Money-back guarantees start at the date of delivery. Returns must be
postmarked within money back guarantee period, so call us within that
time period at 1-800-414-0513 Monday – Friday 8 AM – 5 PM, Saturday 9
AM – 3 PM (all times Eastern) for a return authorization number (RA #) and
instructions. Remember that while the cost of product is refundable,
shipping and handling is not.
RETURN INSTRUCTIONS (please read carefully):
1. Call us for an RA# at the number above. Write your RA# on your packing
slip.
2. Circle the items you're returning on your packing slip.
3. Box the items you're returning with this packing slip, and attach a
mailing label to the box.
4. Return the box using any carrier you wish (US Mail, UPS, Fed Ex, etc.)
Return postage is your responsibility. Our returns address is:
Xtreme Fitness Gear
5594 Covington Meadows Ct
Westerville, Ohio 43082
5. We recommend you insure the package and retain your receipt or
tracking number for your Records. Xtreme Body Fitness is not
responsible for lost packages.
6. We process all returns within 7 days of receipt of merchandise in our
warehouse. Please allow 30 days to see the refund on your monthly credit
card statement.
7. Late returns, returns without an RA#, refused deliveries, return-to-
sender and cash-on-deliveries (CODs) are not accepted.
How long does it take to get a refund?
Please allow about 2 weeks from the date we receive your return for your
credit to post to your account. If you ordered using an E-Check, your credit
will post back into your checking account (allow about 3 weeks, as this
process takes longer than a credit card). If you ordered using a money
order or personal check we will mail you a refund check. Allow about 4
weeks for your refund check to arrive.
Are your products available in Canada?
Not at this time, but we are working to make them available in the future.
For payments, questions or any other communications by mail please
send to-
Xtreme Fitness Gear
5594 Covington Meadows Ct
Westerville, Ohio 43082
For general questions or comments please send to-
shelby@xtremefitnessgear.com
For orders, tracking numbers or payment questions please email-
shelby@xtremefitnessgear.com
If you have questions on nutrition, how P90X works or questions on any of
our other fitness gear please send emails to-
shelby@xtremefitnessgear.com
xtremefitnessgear@yahoo.com
Shipping Information
Some LEGAL STUFF: www.xtremefitnessgear.com is a separate company from and an independent consultant of BEACHBODY.COM and MILLIONDOLLARBODY.COM. www.xtremefitnessgear.com promotes the BEACHBODY.COM and MILLIONDOLLARBODY.COM products because we believe in the programs, products and the overall approach to fitness these two companies take. However, we are still an independent company.
None of the products we sell come with any hidden monthly fees. When you place your order from www.xtremefitnessgear.com, you will get only what you have ordered and no surprises in your bank account or your mailbox. (Well surprises could be a good thing, especially if you win one of our drawings ;) ).
RETURNS GUARANTEE We pride ourselves in carrying high quality items and we hope that you will be pleased with your order. Nevertheless, rest assured that you can return anything except personalized or edible items for any reason or no reason. We want you to be 100% happy with www.xtremefitnessgear.com products.
If you need to return something, please send an email to shelby@xtremefitnessgear.com within 30 days of receiving your order for authorization on a return. We will accept authorized returns within 30 days of your receipt of your order, if you are not totally satisfied with your purchase. Once we receive your returned order, you will then be refunded the total cost minus shipping and handling charges. A 10% Restocking fee will be added to all P90X DVD returns.
SEND RETURNS TO:
Xtreme Fitness Gear Attention Shelby 5594 Covington Meadows Ct. Westerville, Ohio 43082
Your satisfaction is not enough -- we require you to be absolutely thrilled with our services and your chance to change your life habits with the products found on www.xtremefitnessgear.com
METHODS OF PAYMENT We accept Visa, MasterCard, Discover. We basically accept any kind of payment, well except Cash. We can also accept cashier's checks and personal checks. In the event you use a personal check or cashier's check, please make payable to: Xtreme Body Fitness
Xtreme Body Fitness 5594 Covington Meadows Ct. Westerville, Ohio 43082
All orders by check or money order will be processed upon receipt of payment. Personal checks must clear the bank before your order will be processed, this waiting period can be as much as 10 business days. Once your check has cleared you will be emailed with a confirmation that your order is on its way!
SHIPPING & DELIVERY www.xtremefitnessgear.com will use its best efforts to ship products within 10 days of the receipt of a properly completed payment. However, please note that with increasing popularity of the these programs, some orders may take 3 weeks for delivery due to limitations on warehouse and distributor supply. Any delivery or shipment date provided by www.xtremefitnessgear.com to you is our good-faith estimate.
Shipping usually takes 3-6 days before you will receive your order, PLUS any delays in products in our warehouse and however long it takes to process the order. Currently processing time is taking between 5-7 business days (as of December 1st, 2007).
www.xtremefitnessgear.com shall not be liable for any loss, damage, cost, or expense related to any delay in shipment or delivery.
Some of our suppliers ship directly to you so you may receive your order in multiple shipments, In addition, you may receive an invoice only from the specific supplier (and we will accept these invoices as your receipt in case of a return).
www.xtremefitnessgear.com will work with you and the shipping agency to see that you receive your complete order and products as soon as possible.
WE SHIP VIA USPS & UPS Tracking numbers will be provided once your order has shipped on either the UPS.com website or USPS.com website. www.xtremefitnessgear.com uses USPS & UPS Ground for shipping within the United States and Canada. We've found that both USPS & UPS provide the best value and reliability for our customers.
CANADIAN SHIP TO ADDRESSES At this time, we cannot ship outside the U.S. or Canada. For all Canada shipments, any shipping charge under $50.00US (excluding $10.95 US for duties and taxes) will be charged at the time of order. If the shipping charge exceeds $50.00 US, you will be notified by email with the shipping quote. We ask that you review the quote and specifically approve the costs prior to processing for shipment. All orders delivered to Canadian addresses are shipped once per week. We've found the most cost effective way to ship to our Canadian customers is to consolidate shipments and minimize both import duties and taxes. Consolidation adds up to 5 additional days for shipping but results in a flat $10.95 US additional charge for duties and taxes.
ALASKA AND HAWAII SHIP TO ADDRESSES There is a $9.95 fee for shipping to ALASKA and HAWAII in addition to normal shipping charges.
NO MINIMUM ORDER REQUIREMENT! www.xtremefitnessgear.com has no minimum order requirement for any of our products. If you need a special order or have questions, then don't forget to ask!
SALES TAX 8.9% sales tax will only be assessed for orders that are shipped to addresses within the State of Ohio.
RUSH ORDERS Rush orders are not available at this time.
Some LEGAL STUFF: www.xtremefitnessgear.com is a separate company from and an independent consultant of BEACHBODY.COM and MILLIONDOLLARBODY.COM. www.xtremefitnessgear.com promotes the BEACHBODY.COM and MILLIONDOLLARBODY.COM products because we believe in the programs, products and the overall approach to fitness these two companies take. However, we are still an independent company.
None of the products we sell come with any hidden monthly fees. When you place your order from www.xtremefitnessgear.com, you will get only what you have ordered and no surprises in your bank account or your mailbox. (Well surprises could be a good thing, especially if you win one of our drawings ;) ).
RETURNS GUARANTEE We pride ourselves in carrying high quality items and we hope that you will be pleased with your order. Nevertheless, rest assured that you can return anything except personalized or edible items for any reason or no reason. We want you to be 100% happy with www.xtremefitnessgear.com products.
If you need to return something, please send an email to shelby@xtremefitnessgear.com within 30 days of receiving your order for authorization on a return. We will accept authorized returns within 30 days of your receipt of your order, if you are not totally satisfied with your purchase. Once we receive your returned order, you will then be refunded the total cost minus shipping and handling charges. A 10% Restocking fee will be added to all P90X DVD returns.
SEND RETURNS TO:
Xtreme Fitness Gear Attention Shelby 5594 Covington Meadows Ct. Westerville, Ohio 43082
Your satisfaction is not enough -- we require you to be absolutely thrilled with our services and your chance to change your life habits with the products found on www.xtremefitnessgear.com
METHODS OF PAYMENT We accept Visa, MasterCard, Discover. We basically accept any kind of payment, well except Cash. We can also accept cashier's checks and personal checks. In the event you use a personal check or cashier's check, please make payable to: Xtreme Body Fitness
Xtreme Body Fitness 5594 Covington Meadows Ct. Westerville, Ohio 43082
All orders by check or money order will be processed upon receipt of payment. Personal checks must clear the bank before your order will be processed, this waiting period can be as much as 10 business days. Once your check has cleared you will be emailed with a confirmation that your order is on its way!
SHIPPING & DELIVERY www.xtremefitnessgear.com will use its best efforts to ship products within 10 days of the receipt of a properly completed payment. However, please note that with increasing popularity of the these programs, some orders may take 3 weeks for delivery due to limitations on warehouse and distributor supply. Any delivery or shipment date provided by www.xtremefitnessgear.com to you is our good-faith estimate.
Shipping usually takes 3-6 days before you will receive your order, PLUS any delays in products in our warehouse and however long it takes to process the order. Currently processing time is taking between 5-7 business days (as of December 1st, 2007).
www.xtremefitnessgear.com shall not be liable for any loss, damage, cost, or expense related to any delay in shipment or delivery.
Some of our suppliers ship directly to you so you may receive your order in multiple shipments, In addition, you may receive an invoice only from the specific supplier (and we will accept these invoices as your receipt in case of a return).
www.xtremefitnessgear.com will work with you and the shipping agency to see that you receive your complete order and products as soon as possible.
WE SHIP VIA USPS & UPS Tracking numbers will be provided once your order has shipped on either the UPS.com website or USPS.com website. www.xtremefitnessgear.com uses USPS & UPS Ground for shipping within the United States and Canada. We've found that both USPS & UPS provide the best value and reliability for our customers.
CANADIAN SHIP TO ADDRESSES At this time, we cannot ship outside the U.S. or Canada. For all Canada shipments, any shipping charge under $50.00US (excluding $10.95 US for duties and taxes) will be charged at the time of order. If the shipping charge exceeds $50.00 US, you will be notified by email with the shipping quote. We ask that you review the quote and specifically approve the costs prior to processing for shipment. All orders delivered to Canadian addresses are shipped once per week. We've found the most cost effective way to ship to our Canadian customers is to consolidate shipments and minimize both import duties and taxes. Consolidation adds up to 5 additional days for shipping but results in a flat $10.95 US additional charge for duties and taxes.
ALASKA AND HAWAII SHIP TO ADDRESSES There is a $9.95 fee for shipping to ALASKA and HAWAII in addition to normal shipping charges.
NO MINIMUM ORDER REQUIREMENT! www.xtremefitnessgear.com has no minimum order requirement for any of our products. If you need a special order or have questions, then don't forget to ask!
SALES TAX 8.9% sales tax will only be assessed for orders that are shipped to addresses within the State of Ohio.
RUSH ORDERS Rush orders are not available at this time.
